Frequently Asked Questions

What products do you sell?

At Ali's Vibe, we offer a curated range of women's fashion, beauty products, and gifts. Whether you're looking for the perfect outfit, a skincare treat, or a thoughtful gift, we've got something for everyone.

How do I find my size?

We recommend checking our Size Guide for detailed measurements. If you're between sizes, we generally suggest sizing up for a more comfortable fit.

Can I change or cancel my order?

We process orders quickly, so please contact us as soon as possible if you need to make changes. Once an order has been dispatched, we're unable to make changes or cancellations.

How long will my order take to arrive?

Delivery times vary depending on your location and the shipping method selected at checkout. You'll receive a tracking number once your order has been dispatched so you can follow its journey.

Do you offer free shipping?

Please check our Shipping & Delivery page for current shipping options and any free shipping thresholds.

What is your returns policy?

We offer a 30-day returns policy. If you're not completely happy with your purchase, you can return it within 30 days of receiving it. Please visit our Returns & Exchanges page for full details.

How do I return an item?

Head to our Returns & Exchanges page for step-by-step instructions on how to lodge a return.

Are your beauty products cruelty-free?

We do our best to stock products that align with our values. Product details including ingredients and certifications are listed on each product page. If you have a specific question about a product, feel free to contact us.

How can I contact you?

You can reach us via our Contact page. We aim to respond to all enquiries within 1-2 business days.