Returns & Exchanges

We want you to love everything you order from Ali's Vibe. If something isn't quite right, we're here to help.

Our Returns Policy

We offer a 30-day returns policy. If you're not completely satisfied with your purchase, you can return it within 30 days of receiving your order.

Eligibility

To be eligible for a return, items must be:

Returned within 30 days of the delivery date
Unworn, unwashed, and in their original condition
In original packaging with all tags attached
Not a final sale or clearance item (these are non-returnable)

How to Lodge a Return

Contact us via our Contact page with your order number and reason for return
We'll get back to you within 1-2 business days with return instructions
Pack your item securely and send it back using a trackable postage method
Once we receive and inspect your return, we'll process your refund or exchange

Refunds

Approved refunds will be processed back to your original payment method within 5-7 business days. Please note that original shipping costs are non-refundable.

Exchanges

If you'd like to exchange an item for a different size or colour, please let us know when you contact us and we'll do our best to accommodate your request, subject to availability.

Faulty or Incorrect Items

If you've received a faulty or incorrect item, please contact us immediately and we'll arrange a replacement or full refund at no cost to you.

Return Shipping Costs

Unless the item is faulty or incorrect, return shipping costs are the responsibility of the customer. We recommend using a trackable service as we cannot be held responsible for items lost in transit.